Terms & Conditions

The scope of each engagement — including number of sessions, format, and expected outcomes — will be confirmed in writing prior to commencement.

We reserve the right to decline or end an engagement if it falls outside our scope of practice or if it is not in the client's best interests.

Where appropriate, we may recommend that a client seeks support from another professional. This is always in the client's interest and does not constitute a failure of the coaching relationship.

All engagements begin with a Discovery Session. This is a 90-minute paid session that allows both parties to assess fit before committing to an ongoing programme.

Ongoing coaching programmes are confirmed in writing once both parties have agreed to proceed following the Discovery Session.

Session times are agreed in advance and confirmed by email. We ask that you arrive on time for sessions. Where you arrive late, the session will still end at the scheduled time unless prior agreement has been made.

Corporate workshops and speaking engagements are booked under a separate agreement which will be provided prior to the event.

Fees are agreed in advance and confirmed in writing. All fees are quoted in pounds sterling (GBP) and are inclusive of any applicable taxes unless otherwise stated.

Payment may be made by bank transfer via invoice or by card through our payment processor. Payment details will be provided at the time of booking.

Discovery Sessions are payable in advance of the session taking place.

For coaching programmes, payment terms will be agreed individually — either in full in advance or by instalments as set out in the engagement agreement.

Where payment is not received by the agreed date, we reserve the right to pause the engagement until payment is received.

We ask for a minimum of 48 hours notice to cancel or reschedule a session. Where notice is given with at least 48 hours to spare, sessions may be rescheduled at no charge.

Cancellations made with less than 48 hours notice will be charged in full, except in cases of genuine emergency which will be considered at our discretion.

Where we need to cancel or reschedule a session, we will give as much notice as possible and will offer an alternative date at no additional cost.

Refunds on coaching programmes are considered on a case by case basis. Where a programme is ended early at the client's request, any refund will reflect the sessions delivered and the work completed to that point.

Either party may end an ongoing engagement at any time by giving reasonable written notice. We will always discuss this openly and aim to reach a fair resolution.

We are committed to a coaching relationship built on honesty, trust, and mutual respect. We ask the same of our clients.

Everything discussed in coaching sessions is held in strict confidence. We do not share client information with third parties without your explicit consent, except where required by law or where there is a credible risk of harm to you or another person.

Our full approach to professional conduct is set out in our Code of Ethics, which forms part of the framework within which all our services are delivered.

We reserve the right to end an engagement immediately and without refund where a client's conduct is abusive, threatening, or otherwise unacceptable.

Coaching creates conditions for change. Outcomes are not guaranteed. The results of any coaching engagement depend significantly on the client's own engagement, commitment, and actions.

Ripple Out Ltd shall not be liable for any decisions made by clients as a result of coaching sessions, or for any indirect or consequential loss arising from the coaching relationship.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

All materials, frameworks, tools, and content provided as part of our services — including The Conscious Currency™ methodology and all associated materials — remain the intellectual property of Ripple Out Ltd.

Materials shared with clients are for personal use only and may not be reproduced, distributed, or used commercially without our prior written consent.

The Conscious Currency™ is a registered trademark of Ripple Out Ltd. Unauthorised use of this trademark is not permitted.